{"id":932,"date":"2022-08-16T14:56:33","date_gmt":"2022-08-16T14:56:33","guid":{"rendered":"https:\/\/www.quinnox.com\/?page_id=932"},"modified":"2023-03-23T05:20:26","modified_gmt":"2023-03-23T05:20:26","slug":"digital-customer-experience","status":"publish","type":"page","link":"https:\/\/www.quinnox.com\/dbs-digital-customer-experience\/","title":{"rendered":"Digital Customer Experience"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"932\" class=\"elementor elementor-932\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3a19d20 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"3a19d20\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2e18a9c\" data-id=\"2e18a9c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t \r\n\t\t<div class=\"elementor-element elementor-element-2653b76 elementor-widget elementor-widget-common_banner\" data-id=\"2653b76\" data-element_type=\"widget\" data-widget_type=\"common_banner.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"commmon-banner section\">\n            <div class=\"container-fluid\">\n                <div class=\"row\">\n                    <div class=\"col-md-6 ms-auto align-self-center\">\n\t\t\t\t\t\t<div class=\"breadcrumbs\" typeof=\"BreadcrumbList\" vocab=\"https:\/\/schema.org\/\">\n\n\t\t\t\t\t\t\t<!-- Breadcrumb NavXT 7.3.1 -->\n<span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Quinnox.\" href=\"https:\/\/www.quinnox.com\" class=\"home\" aria-current=\"page\"><span property=\"name\">Home<\/span><\/a><meta property=\"position\" content=\"1\"><\/span>\n\t\t\t\t\t\t<\/div>\n                        <h1>Digital Customer Experience\n<\/h1>\n                        <p>Reimagine the digital customer experience to stay relevant to your customers. At Quinnox we believe in reimagining these customer experiences by moving the focus from customer touchpoints to customer journeys.\n\n<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-5 me-auto align-self-center\">\n                        <img decoding=\"async\" class=\"lazyimagenew\" alt=\"Digital Business Solutions\" src=\"https:\/\/www.quinnox.com\/wp-content\/uploads\/2022\/08\/Digital-Cutomer-Experience-7.webp\"\/>\n                    <\/div>\n                <\/div>\n            <\/div> \n        <\/section>\n    \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7dab1b3 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7dab1b3\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1dabfd4\" data-id=\"1dabfd4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b9895d elementor-widget elementor-widget-page_nav\" data-id=\"7b9895d\" data-element_type=\"widget\" data-widget_type=\"page_nav.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t      \n\t\t<section class=\"page-nav\" id=\"nav-page\">\n            <div class=\"container-fluid\">\n                <div class=\"row\">\n                <div class=\"col-md-12 align-self-center p-0\">\n                    <ul class=\"tab-steps-list\">\n\n                        \t\t\t\n                            <li data-step=\"1\"><a href=\"#sub-detail-content\">Overview<\/a><\/li>   \n\t\t\t\t\n                        \t\t\t\n                            <li data-step=\"2\"><a href=\"#lets-talk\">Let's Talk<\/a><\/li>   \n\t\t\t\t\n                                                    \n                        <\/ul>\n                    <\/div>\t\t\t\n                <\/div>\n            <\/div> \n        <\/section>\n\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e1c038e elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"e1c038e\" data-element_type=\"section\" id=\"sub-detail-content\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3288562\" data-id=\"3288562\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-656e9e2 elementor-widget elementor-widget-text-editor\" data-id=\"656e9e2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 style=\"font-size: 28px;\">From digital chaos to digital clarity, From touchpoints to Journeys<\/h2><p>Digital advancements are continuously opening new channels in an ever changing marketplace. The rapid change of advancements are transforming both customer expectations from brands and the experiences they are left with. While this continues to happen, organizations are challenged with what and how much they know about their diverse customers and the interactions these customers are having with their brands across different physical and digital touchpoint.<\/p><h3 style=\"font-size: 25px;\">More touch-points, more complexity<\/h3><p>While many companies focus on customer touchpoints hoping that would improve their customer experiences, the often forget the fact that great touchpoint don\u2019t necessarily translate in delightful customer experiences. The siloed focus on individual touchpoints often fails to take into consideration the customer\u2019s end-to-end experience.<\/p><p>It is much easier to manage the journey which would take care of the different inconsistent experiences coming out of multiple touchpoints. Another pitfall arises when companies blindly believe in the customer satisfaction metrics coming out from their call centres, field services and other touchpoints. While these overall customer satisfaction metrics appear motivating, they still see problems like customer churn and poor loyalty.<\/p><p>At Quinnox we work with our client partners to think beyond user experiences, transactions and touchpoints. With a mandate of driving customer centricity we help customers focus on the \u2018end-to-end customer journey\u2019 and not just touchpoint experiences.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b01479 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"3b01479\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5de196a\" data-id=\"5de196a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-911576a elementor-widget elementor-widget-right_accordion\" data-id=\"911576a\" data-element_type=\"widget\" data-widget_type=\"right_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n<section class=\"right-accordian section Add Your Class text\" id=\"\" style=\"background-image:url('https:\/\/www.quinnox.com\/wp-content\/uploads\/2022\/08\/Mask-Group-340-1.png')\">\n\t<div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-md-6\"> \n                <h4>Service<\/h4>\n                <p><\/p>\n\t\t\t<\/div>\n            <div class=\"col-md-5 mx-auto\">                    \n\t\t\t\t\t\t\t\t<div class=\"accordion\" id=\"accordionExample\">  \n\t\t\t\t\t\t\t\t\t <div class=\"accordion-item\">\n\t\t\t\t\t\t <p class=\"accordion-header\" id=\"heading-0\">\n\t\t\t\t\t\t\t <button class=\"accordion-button \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-0\" aria-expanded=\"true\" aria-controls=\"collapse-0\">\n\t\t\t\t\t\t\t\t Customer Experience & User Experience Consulting\t\t\t\t\t\t\t <\/button>\n\t\t\t\t\t\t <\/p>\n\t\t\t\t\t\t <div class=\"collapse show\" id=\"collapse-0\" aria-labelledby=\"heading-0\" data-bs-parent=\"#accordionExample\">\n\t\t\t\t\t\t\t <div class=\"accordion-body\">\n\t\t\t\t\t\t\t\t <p>We see digital transformation initiatives fail because they lack the gene of customer centricity and their customer experience initiatives have no quantified link to value. This leads to lower satisfied customers, poor customer loyalty, lower adoption and poor engagement across the enterprise and its value chain.<\/p>\n\t\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t <\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t\t\t \t               \n            \t\t\t\t\t <div class=\"accordion-item\">\n\t\t\t\t\t\t <p class=\"accordion-header\" id=\"heading-1\">\n\t\t\t\t\t\t\t <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1\" aria-expanded=\"true\" aria-controls=\"collapse-1\">\n\t\t\t\t\t\t\t\t UX Design Development and Human Factors\t\t\t\t\t\t\t <\/button>\n\t\t\t\t\t\t <\/p>\n\t\t\t\t\t\t <div class=\"collapse \" id=\"collapse-1\" aria-labelledby=\"heading-1\" data-bs-parent=\"#accordionExample\">\n\t\t\t\t\t\t\t <div class=\"accordion-body\">\n\t\t\t\t\t\t\t\t <p>The UX teams at Quinnox strive to enhance the digital experiences across touchpoints for our customers products and services.<\/p>\n\t\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t <\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t\t\t \t               \n            \t\t\t\t\t <div class=\"accordion-item\">\n\t\t\t\t\t\t <p class=\"accordion-header\" id=\"heading-2\">\n\t\t\t\t\t\t\t <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-2\" aria-expanded=\"true\" aria-controls=\"collapse-2\">\n\t\t\t\t\t\t\t\t Next Gen Experiences\t\t\t\t\t\t\t <\/button>\n\t\t\t\t\t\t <\/p>\n\t\t\t\t\t\t <div class=\"collapse \" id=\"collapse-2\" aria-labelledby=\"heading-2\" data-bs-parent=\"#accordionExample\">\n\t\t\t\t\t\t\t <div class=\"accordion-body\">\n\t\t\t\t\t\t\t\t <p>Workforce transformation through \u2018Employee Engagement\u2019 now made possible with Quinnox\u2019s Humanized Conversational Interface Platform.<\/p>\n\t\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t <\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t\t\t \t               \n            \t\t\t\t\t <\/div>\n                           <\/div>    \n        <\/div>\n    <\/div>\n<\/section>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-58df13f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"58df13f\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aa77a15\" data-id=\"aa77a15\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f0f782 elementor-widget elementor-widget-home_contact_form\" data-id=\"4f0f782\" data-element_type=\"widget\" data-widget_type=\"home_contact_form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t       \n\t\t\t<div>\n<section class=\"hcontact-form section\" id=\"lets-talk\" style=\"background-image:url(https:\/\/www.quinnox.com\/wp-content\/uploads\/2022\/07\/Mask-Group-296.png)\"> <!-- \t\tid=\"letstalk\" -->\n            <div class=\"container\">\n                <div class=\"row\">\n                    <div class=\"col-lg-8 ms-auto p-0 contact-wrap\">\n\t\t\t\t\t\t <div class=\"home-form\">\n\t\t\t\t\t\t<h5>Contact Us<\/h5>\n\t\t\t\t\t\t<p>Get in touch to know how our digital customer experience services can accelerate success for you.<\/p>\n\t\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f153-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"153\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/932#wpcf7-f153-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"153\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f153-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Name\"><input size=\"40\" maxlength=\"400\" minlength=\"2\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"Name\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Designation\"><input size=\"40\" maxlength=\"400\" minlength=\"2\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Designation*\" value=\"\" type=\"text\" name=\"Designation\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Email1\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Business Email*\" value=\"\" type=\"email\" name=\"Email1\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Contact Number*\" value=\"\" type=\"number\" name=\"phone\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Spamtitle\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text my-spamtitle\" id=\"spamtitle\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Spamtitle\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"InquiryType\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"serivces\" aria-required=\"true\" aria-invalid=\"false\" name=\"InquiryType\"><option value=\"\">Inquiry*<\/option><option value=\"Services &amp; Solution\">Services &amp; Solution<\/option><option value=\"Partnership\">Partnership<\/option><option value=\"Employee Verification\">Employee Verification<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"HCM\">HCM<\/option><option value=\"General Inquiry\">General Inquiry<\/option><\/select><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Services\"><select class=\"wpcf7-form-control wpcf7-select\" id=\"service\" aria-invalid=\"false\" name=\"Services\"><option value=\"\">Services &amp; Solution*<\/option><option value=\"Digital Business Solutions\">Digital Business Solutions<\/option><option value=\"Testing\">Testing<\/option><option value=\"Digital Integration\">Digital Integration<\/option><option value=\"SAP\">SAP<\/option><option value=\"Calypso\">Calypso<\/option><option value=\"Salesforce\">Salesforce<\/option><option value=\"Application Maintenance &amp; Support\">Application Maintenance &amp; Support<\/option><option value=\"Modern Application Development\">Modern Application Development<\/option><option value=\"Others\">Others<\/option><\/select><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Message\" name=\"Message\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-12 text-right\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-831\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-831\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">By submitting this form, you hereby agree that we may collect, store and process your data that you provided. <a href=\"\/privacy-policy\/\">Read our Privacy Policy<\/a><\/span><\/label><\/span><\/span><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"sourceurl\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text current-url\" id=\"urlnew\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"sourceurl\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"Page\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text page-name\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Page\" \/><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" id=\"dissub\" type=\"submit\" value=\"Submit\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n                        <\/div>\n                        <\/div>\n\t\t\t\t\t\n                <\/div>\n            <\/div> \n        <\/section>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Digital Customer Experience Reimagine the digital customer experience to stay relevant to your customers. At Quinnox we believe in reimagining these customer experiences by moving the focus from customer touchpoints to customer journeys. 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