{"id":1305,"date":"2022-08-24T09:58:46","date_gmt":"2022-08-24T09:58:46","guid":{"rendered":"https:\/\/www.quinnox.com\/?p=1305"},"modified":"2023-07-03T12:42:19","modified_gmt":"2023-07-03T12:42:19","slug":"sap-success-story-3","status":"publish","type":"post","link":"https:\/\/www.quinnox.com\/case-study-sap-ams-1\/","title":{"rendered":"Quinnox drove various digitization initiatives using SAP S\/4 HANA for Asia\u2019s largest direct marketer"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1305\" class=\"elementor elementor-1305\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3939b6f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"3939b6f\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-507cfa4\" data-id=\"507cfa4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a71a35 elementor-widget elementor-widget-Resource_Detail_Banner\" data-id=\"8a71a35\" data-element_type=\"widget\" data-widget_type=\"Resource_Detail_Banner.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"resource-detail-banner common-banner\" style=\"background-image: url(https:\/\/www.quinnox.com\/wp-content\/uploads\/2022\/09\/Group-25369-1.png);\">\n            <div class=\"container p-0 h-100\">\n                <div class=\"row align-items-center h-100\">\n                    <div class=\"col-md-7 align-self-center\">\n\t\t\t\t\t<div class=\"breadcrumbs\" typeof=\"BreadcrumbList\" vocab=\"https:\/\/schema.org\/\">\n\n\t\t\t\t\t\t<!-- Breadcrumb NavXT 7.3.1 -->\n<span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Quinnox.\" href=\"https:\/\/www.quinnox.com\" class=\"home\" aria-current=\"page\"><span property=\"name\">Home<\/span><\/a><meta property=\"position\" content=\"1\"><\/span>\n\t\t\t\t\t\t<\/div>\n                        <h1 class=\"main-title\">Quinnox drove various digitization initiatives using SAP S\/4 HANA for Asia\u2019s largest direct marketer<\/h1>\n                        <p class=\"author\"><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n                    <\/div>\n                    <div class=\"col-md-5 align-self-center\">\n\t\t\t\t\t\t <img decoding=\"async\" class=\"lazyimagenew\" alt=\"SAP S\/4 HANA\" src=\"https:\/\/www.quinnox.com\/wp-content\/uploads\/2022\/09\/AppServ_SolutionsEnablers_1.webp\"\/>\n                    <\/div>\n\t\t\t\t\t<span 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rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Message\" name=\"Message\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-12 text-right\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-831\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-831\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">By submitting this form, you hereby agree that we may collect, store and process your data that you provided. <a href=\"\/privacy-policy\/\">Read our Privacy Policy<\/a><\/span><\/label><\/span><\/span><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"sourceurl\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text current-url\" id=\"urlnew\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"sourceurl\" \/><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" id=\"dissub\" type=\"submit\" value=\"Submit\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"form-popup\">\n\t\t\t\t\t\t<div class=\"modal fade event-popup\" id=\"pdf-popupnew\" role=\"dialog\">\n\t\t\t\t\t\t\t<div class=\"modal-dialog\">\n\t\t\t\t\t\t\t\t<div class=\"modal-content\">\n\t\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-bs-dismiss=\"modal\" aria-label=\"Close\">x<\/button>\n\t\t\t\t\t\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3092-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3092\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/posts\/1305#wpcf7-f3092-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"3092\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3092-o2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-12\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Name\"><input size=\"40\" maxlength=\"400\" minlength=\"2\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First Name*\" value=\"\" type=\"text\" name=\"Name\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" minlength=\"2\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last Name*\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Business Email*\" value=\"\" type=\"email\" name=\"Email\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Contact Number*\" 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text-right\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-831\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-831\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">By submitting this form, you hereby agree that we may collect, store and process your data that you provided. <a href=\"\/privacy-policy\/\">Read our Privacy Policy<\/a><\/span><\/label><\/span><\/span><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"sourceurl\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text current-url\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"sourceurl\" \/><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"form-popup\">\n\t\t\t\t\t\t<div class=\"modal fade event-popup\" id=\"custom-form\" role=\"dialog\">\n\t\t\t\t\t\t\t<div class=\"modal-dialog\">\n\t\t\t\t\t\t\t\t<div class=\"modal-content\">\n\t\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-bs-dismiss=\"modal\" aria-label=\"Close\">x<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/span>\n                <\/div>\n            <\/div> \n\n        <\/section>\n    \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-48a0f2d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"48a0f2d\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f5aa09a\" data-id=\"f5aa09a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f8d8e33 elementor-widget elementor-widget-text-editor\" data-id=\"f8d8e33\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 style=\"font-size: 28px;\">Description<\/h2>\n<p>Asia\u2019s largest direct marketer who are one of the pioneers in water and air puri\ufb01cation systems, vacuum cleaners and security systems.<\/p>\n<h3 style=\"font-size: 25px;\">Business need<\/h3>\n<p>With a wide variety of products and a large sales team touching over 1.5 million homes in the surging direct sales market in Asia, this global leader turned to SAP to simplify its complex business model and improve customer service and support levels. In addition, they looked to SAP technologies to improve warehouse management and other mission-critical business processes.<\/p>\n<p>However, their investment in SAP fell short of their expectation due to an unreliable and inexperienced IT partner, particularly in the area of Application Management Services (AMS). This resulted in poor quality support services, a six-month backlog of over 300 open tickets, poor documentation, and an unstable SAP environment due to patches, hot packs, and service packs not being released on time. Root causes were not addressed either, leading to recurring problems in the areas of order management, service management and marketing activities.&nbsp;<\/p>\n<h4>Solution:<\/h4>\n<p>Their SAP system was being primarily used as a database with operational tasks \u2013 such as period closing \u2013 not being executed optimally. Our SAP experts focused on these primary steps:<\/p>\n<p><b>Transition:<\/b> We executed a tool-based reverse engineering transition<\/p>\n<p><b>Stabilization:<\/b> Over the \ufb01rst year, we completed stabilized operations by taking steps like resolving root causes and re-implementing CRM middleware.<\/p>\n<p><b>Continuous Improvement:<\/b> We carried out a series of continuous improvements to clear the way for automation. We implemented various Quinnox proprietary tools, like Amenity and ESTRUC for operational ef\ufb01ciencies and greater spare capacity for strategic initiatives.<\/p>\n<p><b>Business Transformation:<\/b> We addressed the signi\ufb01cant challenge of inef\ufb01cient processes in the underlying SAP system. Our team helped build business cases for 62 key projects in areas of supply chain and order-to-cash. These efforts helped transform the company and contributed directly to revenue growth and savings.<\/p>\n<p><b>S\/4 HANA and Digitization:<\/b> We drove various digitization initiatives like a digital call center, cloud invoice retrieval, and IOT based puri\ufb01ers.<\/p>\n<h4>Benefits:<\/h4>\n<p>23% increase in sales for service vertical Reduction of COGS by 3% Developed a new sales channel for web sales that contributes to 6% of revenue Increased customer satisfaction with reduced call center wait times and effective customer journey mapping Implementation of hub and spoke Supply chain Predictive maintenance using IoT.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-582be2c elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"582be2c\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c8b4a0d\" data-id=\"c8b4a0d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7966ef2 elementor-widget elementor-widget-insights_section\" data-id=\"7966ef2\" data-element_type=\"widget\" data-widget_type=\"insights_section.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"insights section\" id=\"insights\"> \n\n\t\t<div class=\"container-fluid\">\n\n\t\t\t<div class=\"row\">\n\n\t\t\t\t<div class=\"col-md-11 mx-auto\">\n\n\t\t\t\t\t<div class=\"row\">\n\n\t\t\t\t\t\t<div class=\"col-md-12 title-wrap\">\n\t\t\t\t\t\t\t<h4>Related Insights<\/h4>\n\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"row h-blog\">\n\n\t\t\t\t\t\t \n\n\t\t\t\t\t\t<div class=\"col-lg-4 col-md-6 \">\n\n\t\t\t\t\t\t\t<div class=\"single-blo\">\n\n\t\t\t\t\t\t\t\t<span class=\"content1\">\n\n\t\t\t\t\t\t\t\t\t \n\n\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t<div class=\"feature-img-parent\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"feature-img lazyimagenew\" style=\"background-image:url('https:\/\/www.quinnox.com\/wp-content\/uploads\/2024\/11\/Forrester-Recognizes_AIOps-Platform_Q4-2024_SMP.jpg')\" data-image-path=\"https:\/\/www.quinnox.com\/wp-content\/uploads\/2024\/11\/Forrester-Recognizes_AIOps-Platform_Q4-2024_SMP.jpg\"><\/div>\n\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span>AIOPs<\/span>\n\n\t\t\t\t\t\t\t\t\t<h4>Quinnox Recognized Among Top 25 Vendors in Forrester\u2019s The AIOps Platforms Landscape, Q4 2024<\/h4>\n\n\t\t\t\t\t\t\t\t\t<p>Quinnox has been featured as one of the Top 25 Vendors in Forrester's \"The AIOps Platforms Landscape, Q4 2024\".<\/p> \n\n\t\t\t\t\t\t\t\t\t<a class=\"blue-btn\" href=\"https:\/\/www.quinnox.com\/pr-news\/forrester-recognizes-quinnox-in-forrester-the-aiops-platforms-landscape-report\/\">Read more<\/a>    \n\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div> \n\n\t\t\t\t\t\t \n\n\t\t\t\t\t\t<div class=\"col-lg-4 col-md-6 \">\n\n\t\t\t\t\t\t\t<div class=\"single-blo\">\n\n\t\t\t\t\t\t\t\t<span class=\"content1\">\n\n\t\t\t\t\t\t\t\t\tBlogs \n\n\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t<div class=\"feature-img-parent\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"feature-img lazyimagenew\" style=\"background-image:url('https:\/\/www.quinnox.com\/wp-content\/uploads\/2024\/11\/CB@2x-25.webp')\" data-image-path=\"https:\/\/www.quinnox.com\/wp-content\/uploads\/2024\/11\/CB@2x-25.webp\"><\/div>\n\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span>Testing<\/span>\n\n\t\t\t\t\t\t\t\t\t<h4>Why QA Testing Matters in Software Development\u00a0\u00a0\u00a0\u00a0<\/h4>\n\n\t\t\t\t\t\t\t\t\t<p>Delve into the benefits of QA in software testing in evaluating the functional, performance, usability and security of the.<\/p> \n\n\t\t\t\t\t\t\t\t\t<a class=\"blue-btn\" href=\"https:\/\/www.quinnox.com\/blogs\/why-qa-testing-matters-in-software-development\/\">Read more<\/a>    \n\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div> \n\n\t\t\t\t\t\t \n\n\t\t\t\t\t\t<div class=\"col-lg-4 col-md-6 \">\n\n\t\t\t\t\t\t\t<div class=\"single-blo\">\n\n\t\t\t\t\t\t\t\t<span class=\"content1\">\n\n\t\t\t\t\t\t\t\t\tBlogs \n\n\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t<div class=\"feature-img-parent\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"feature-img lazyimagenew\" style=\"background-image:url('https:\/\/www.quinnox.com\/wp-content\/uploads\/2024\/11\/CB@2x-24.webp')\" data-image-path=\"https:\/\/www.quinnox.com\/wp-content\/uploads\/2024\/11\/CB@2x-24.webp\"><\/div>\n\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span>AMS<\/span>\n\n\t\t\t\t\t\t\t\t\t<h4>Why Your Business Must Prioritize an Application Modernization Strategy\u00a0\u00a0\u00a0<\/h4>\n\n\t\t\t\t\t\t\t\t\t<p>Build a roadmap with an application modernization strategy to transform legacy systems, improve performance, strengthen security, and elevate customer.<\/p> \n\n\t\t\t\t\t\t\t\t\t<a class=\"blue-btn\" href=\"https:\/\/www.quinnox.com\/blogs\/why-businesses-must-prioritize-an-application-modernization-strategy\/\">Read more<\/a>    \n\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div> \n\n\t\t\t\t\t\t \t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/section>\n\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c037ad elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7c037ad\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-823b3f7\" data-id=\"823b3f7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d8139b elementor-widget elementor-widget-home_contact_form\" data-id=\"2d8139b\" 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